Case Study - Qris Health

Qris Health: Building a User-Friendly Platform for Health Test & Package Bookings

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Project Details

Service Provided:Web Application Development (PHP / MySQL)
Duration:2024
Client:QrisHealth – Delhi, India
Live Demo:https://qrishealth.com/
Industry:Pathology Lab Digital Transformation
Project Type:Healthcare / Diagnostic Center Management System

Initial Challenges

When Qris Health: Building a User-Friendly Platform for Health Test & Package Bookings approached us in early 2021, their website had:

  • Manual test booking process through calls and offline records
  • Report generation and delivery were manual, leading to delays and poor user experience
  • No centralized system to assign or track phlebotomists (phlebos)
  • Lab staff had to manually enter sample data, increasing chances of human error
  • No real-time notifications for test reports; customers had to constantly follow up
  • No digital system for coupons, loyalty points, or promotions
  • Risk of fraudulent sample collections due to lack of OTP verification
  • High staff workload and lack of automation hindered scalability

Our Developmet Strategy (Summary)

Our Web Application Solution
  • We built a custom web-based booking platform for QrisHealth using PHP and MySQL, tailored specifically for pathology lab needs.
Online Test Booking
  • Users can search thousands of tests and select time slots for home sample collection.
Test API Integration
  • The system directly communicates with the lab software, auto-creating sample requests and eliminating manual entries.
Real-Time Report Delivery
  • Customers receive instant notifications via SMS/email and access reports through the dashboard once uploaded.
OTP-Verified Phlebo Module
  • Phlebo cannot mark a sample as collected until the customer confirms via OTP – eliminating fraud and improving trust.
Phlebo Assignment & Tracking System
  • Admin can assign phlebos efficiently, track sample collection status, and monitor performance.
Discount, Coupon & Loyalty System
  • Users earn credits with every booking, redeemable in future orders. Coupons and discounts increase engagement.
Admin Dashboard
  • Powerful admin panel to manage tests, phlebos, orders, reports, users, credits, and more.

Key Achievements

Automated 90% of operations – from booking to report delivery
Reduced report delivery time from 48 hrs to <12 hrs on average
Expanded to cover Delhi, Noida, Gurugram, Faridabad, Sonipat
Efficiently managing 500+ phlebos with real-time status and location tracking
Improved customer experience through real-time updates and OTP authentication
Increased revenue through upsells, discounts, and credit-based loyalty model

Project Summary

The QrisHealth platform revolutionized how pathology labs operate in India. By transitioning from a manual system to a robust digital platform, the business now offers faster service, improved accuracy, and higher customer retention. This custom PHP solution demonstrates how healthcare providers can achieve digital excellence, improve transparency, and scale operations seamlessly. QrisHealth transformed its pathology operations by implementing a custom PHP-based online booking and test management system. This digital solution automated bookings, sample tracking, and report delivery, significantly improving service efficiency and customer satisfaction across Delhi NCR.

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